
Role: Creative Director
Agency: Monks
Client: McArthurGlen
How do you convince people to drive to an outlet when they can buy the same coat from their couch?
We stopped competing with e-commerce and started competing on experience. We shifted the brand from a "discount hub" to a "discovery destination" by leaning into the one thing the internet can’t provide: the physical day out. The Solution: "Come For, Stay For" A modular brand platform that turned a single-item shopping trip into a multi-hour experience. Come for up 70% off; stay for 100% delight.
30% Increase in Footfall: We successfully converted "scrollers" into "visitors."
Extended Dwell Time: By selling the experience rather than just the price tag, we transformed the outlet’s business model.
Phase One Success: This isn't just a campaign; it’s a long-term growth engine that has only just begun.