
Role: Creative Director
Agency: Monks
Client: McArthurGlen
The Problem:
E-commerce made shopping efficient, but it killed the joy of the hunt leaving physical Outlets loosing the couch bound convenience. How do you convince people to drive to a physical location when they can buy the same coat from their couch?
The Strategy:
We stopped competing with e-commerce and started competing on experience. We shifted the brand from a "discount hub" to a "discovery destination" by leaning into the one thing the internet can't provide: the physical day out.
The Solution:
"Come For the Expected, Stay For the Unexpected" A modular brand platform that turned a single-item shopping trip into a multi-hour experience.
The Impact.
By selling the experience rather than just the price tag, we transformed the outlet's business model. This isn't just a campaign; it's a long-term growth engine that has only just begun. Find out more of this AI drive production HERE !




